Overview

Who we are

Cyberify Catalog Export is a Shopify embedded application developed and operated by Cyberify. The app is available at cyberify.net and is distributed through the Shopify App Store.

We built Cyberify Catalog Export to help Shopify merchants browse their product catalog inside the app and export the products they choose as a CSV or JSON file — without ever modifying the product listing in Shopify.

This Privacy Policy explains what data we collect, why we collect it, how we store and protect it, and how you can request deletion. We aim to keep this policy clear, transparent, and free from unnecessary legal jargon.

Legal basis for processing (GDPR).

We process your data under the following legal bases:

• Contractual necessity — to provide the app's core functionality, including product syncing and letting you export your catalog.
• Legitimate interests — to improve reliability, monitor errors, and maintain platform security.

Roles & responsibilities.

For data protection purposes:

• You (the merchant) are the Data Controller of your store data.
• Cyberify acts as the Data Processor, processing your data only to provide the app's services on your behalf.

What we collect and why.

01 Shopify store information

We collect: shop domain (e.g. yourstore.myshopify.com), Shopify access token, installation date.

02 Product & catalog data

We collect:

• Product titles, descriptions, prices, and images
• Variants and inventory levels
• Collections

03 Settings

We collect: your product-sync preference (all variants vs. first variant only).

04 Exported files

When you export products as CSV or JSON, the file is generated and downloaded directly in your browser. We do not store a copy of exported files on our servers — once the download completes, the file exists only on your device.

05 Data we do not collect

• Customer names, order history, or payment/banking information
• Any Shopify customer records — we never request customer-related permissions
• Sensitive personal information

We do not use advertising cookies or tracking pixels. We may use minimal technical tools such as error monitoring services strictly for performance, diagnostics, and service reliability.

How we store and protect your data.

Security measures

• HTTPS (TLS 1.2+) for all communication
• AES-256 encryption for your Shopify access token
• Secure server infrastructure hosted on Amazon Web Services
• Firewall-restricted access — only required ports are public
• No logging of tokens, passwords, or sensitive credentials
• Restricted database and infrastructure access for authorised Cyberify personnel only

International data transfers

Your data may be processed in countries outside your own, including the United States, where our infrastructure providers operate. We ensure appropriate safeguards are in place, including encryption, secure infrastructure, and standard contractual protections where required by law.

Third-party services.

We do not sell, rent, or trade your data for advertising or marketing purposes.

Service dependency disclaimer

Cyberify Catalog Export depends on third-party services including Shopify. We are not responsible for service interruptions, API limitations, or delays caused by these third-party platforms.

GDPR & Shopify compliance.

We fully comply with Shopify's required GDPR webhooks.

Customer data request

If a customer submits a data request, we identify and return any matching records. Since Cyberify Catalog Export does not collect Shopify customer records, our response will normally confirm that no customer data is stored.

Customer data erasure

If a customer requests deletion, we permanently delete any matching records within 30 days.

Shop data erasure

When a Shopify store is deleted or permanently closes, we permanently delete all associated store data within 48 hours. This includes products, tokens, settings, and activity logs.

Your rights as a merchant.

You have the right to:

• Access — request a copy of all data we hold about your store.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request permanent deletion of your store data.
• Portability — request your data in a machine-readable format such as JSON or CSV.

To exercise any of these rights, contact info@cyberify.net. We respond within 5 business days.

Data retention & deletion.

• Uninstalling the app triggers automatic deletion within 48 hours.
• Database backups are retained for 7 days before permanent deletion.

Children's privacy.

This app is intended for business use by merchants and store operators. It is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

Changes to this policy.

If we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you by:

• Email to your Shopify store contact address
• In-app notification inside Cyberify Catalog Export

Continued use of the app after updates are posted constitutes acceptance of the updated policy.

Acceptance of terms.

These Terms of Service ("Terms") govern your access to and use of Cyberify Catalog Export ("the App"), a Shopify embedded application operated by Cyberify ("we", "our", "us"), available at cyberify.net.

By installing the App from the Shopify App Store or continuing to use it, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not install or use the App.

Description of service.

Cyberify Catalog Export is a product catalog app that:

• Connects to your Shopify store via the Shopify Admin API
• Reads your product catalog (titles, images, descriptions, prices, and variants) for display inside the app
• Lets you select products and export them as a CSV or JSON file, generated and downloaded directly in your browser

The App never modifies, updates, or deletes product data in your Shopify store — all product access is read-only.

Eligibility.

To use the App you must:

• Have an active Shopify store
• Be at least 18 years of age
• Have the legal authority to enter into agreements on behalf of your business

Account & access.

Shopify authentication

The App uses Shopify OAuth for authentication. You do not create a separate Cyberify Catalog Export account. Access is tied to your Shopify store and credentials.

Account security

You are responsible for maintaining the security of your Shopify account. We are not liable for any loss arising from unauthorised access to your account.

Acceptable use.

You agree to use the App only for lawful purposes. You must not:

• Attempt to circumvent, disable, or interfere with security features of the App
• Use the App to violate any applicable laws, regulations, or third-party rights
• Reverse engineer, decompile, or attempt to extract the source code of the App

Shopify policies.

Your use of the App is also subject to the Shopify Partner Terms, which govern the App's distribution and API usage.

Data & privacy.

Our collection and use of your data is described in our Privacy Policy, which is incorporated into these Terms by reference.

By using the App, you grant us permission to access your Shopify store data (products, collections) as necessary to provide the App's functionality.

Intellectual property.

The App, including all software, design, content, and branding, is owned by Cyberify and protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App solely for your internal business purposes in accordance with these Terms.

You retain all rights to your store data and product information. You grant us a limited licence to process this data solely to provide the App's services.

Availability & uptime.

We aim to provide reliable, high-availability service but do not guarantee uninterrupted access. The App may be temporarily unavailable due to scheduled maintenance, unplanned technical issues, third-party service outages, or events beyond our reasonable control.

Disclaimers & liability.

Third-party dependency

The App relies on Shopify's API. We are not responsible for service degradation, data loss, or feature changes caused by this third-party platform.

Limitation of liability

To the maximum extent permitted by law, Cyberify shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the App.

"As is" service

The App is provided "as is" and "as available" without warranties of any kind, either express or implied.

Indemnification.

You agree to indemnify and hold harmless Cyberify and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the App, your violation of these Terms, or content or data you submit through the App.

Termination.

By you

You may uninstall the App from your Shopify store at any time. Uninstalling triggers automatic deletion of your data within 48 hours.

By us

We reserve the right to suspend or terminate your access at our sole discretion if we reasonably believe you have violated these Terms or applicable law.

Changes to these terms.

We may update these Terms from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by email or in-app notification. Continued use of the App after changes are posted constitutes your acceptance.

Governing law.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall be resolved through good-faith negotiation before any formal proceedings.