Overview

Who we are

Cyberify Google Shopping Feed is a Shopify embedded application developed and operated by Cyberify. The app is available at cyberify.net and is distributed through the Shopify App Store.

We built Cyberify Google Shopping Feed to help Shopify merchants automatically sync their product catalog to Google Merchant Center so their products can appear in Google Shopping.

This Privacy Policy explains what data we collect, why we collect it, how we store and protect it, and how you can request deletion. We aim to keep this policy clear, transparent, and free from unnecessary legal jargon.

Legal basis for processing (GDPR).

We process your data under the following legal bases:

• Contractual necessity — to provide the app's core functionality, including product feed syncing and feed management.
• Legitimate interests — to improve reliability, monitor sync performance, detect errors, and maintain platform security.
• Consent — where required, such as when you connect your Google account using OAuth.

Roles & responsibilities.

For data protection purposes:

• You (the merchant) are the Data Controller of your store data.
• Cyberify acts as the Data Processor, processing your data only to provide the app's services on your behalf.

What we collect and why.

01 Shopify store information

We collect: shop domain (e.g. yourstore.myshopify.com), Shopify access token, installation date, store currency and timezone.

02 Product & catalog data

We collect:

• Product titles, descriptions, prices, images, SKUs
• Variants, inventory levels, collections, availability
• SEO titles and descriptions (if used)
• Product sync status (approved, disapproved, pending, errors)

03 Google account & Merchant Center data

We collect: Google OAuth access token, OAuth refresh token, Merchant Center ID, and token expiry timestamp.

We do not access Gmail, Google Drive, Google Calendar, Google Ads, or any unrelated Google services. We do not use Google data for advertising, profiling, or any purpose unrelated to feed synchronization.

04 Feed configuration & settings

We collect: target country, language, currency, sync frequency, product scope, variant settings, product ID format preferences, custom feed rules, attribute mappings, and notification email address (if provided).

05 Sync logs & activity data

We collect: sync timestamps, number of synced products, sync duration, Google API errors, feed health reports, approved/disapproved product counts.

06 Data we do not collect

• Customer names, emails, or orders
• Payment, banking, or credit-card information
• Sensitive personal information

We do not use advertising cookies or tracking pixels. We may use minimal technical tools such as error monitoring services strictly for performance, diagnostics, and service reliability.

How we store and protect your data.

Security measures

• HTTPS (TLS 1.2+) for all communication
• AES-256 encryption for OAuth tokens
• Secure server infrastructure hosted on Amazon Web Services
• Firewall-restricted access — only required ports are public
• No logging of tokens, passwords, or sensitive credentials
• Restricted database and infrastructure access for authorised Cyberify personnel only

International data transfers

Your data may be processed in countries outside your own, including the United States and the European Union, where our infrastructure providers operate. We ensure appropriate safeguards are in place, including encryption, secure infrastructure, and standard contractual protections where required by law.

Third-party services.

We do not sell, rent, or trade your data for advertising or marketing purposes.

Service dependency disclaimer

Cyberify depends on third-party services including Shopify and Google Merchant Center. We are not responsible for service interruptions, API limitations, delays, suspensions, or data issues caused by these third-party platforms.

GDPR & Shopify compliance.

We fully comply with Shopify's required GDPR webhooks.

Customer data request

If a customer submits a data request, we identify and return any matching records. Since Cyberify does not collect customer personal data, our response will normally confirm that no customer data is stored.

Customer data erasure

If a customer requests deletion, we permanently delete any matching records within 30 days.

Shop data erasure

When a Shopify store is deleted or permanently closes, we permanently delete all associated store data within 48 hours. This includes products, tokens, feed settings, logs, and configuration data.

Your rights as a merchant.

You have the right to:

• Access — request a copy of all data we hold about your store.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request permanent deletion of your store data.
• Portability — request your data in a machine-readable format such as JSON or CSV.
• Disconnect Google — disconnect your Google account at any time inside the app. This immediately revokes our access and deletes stored Google OAuth tokens.

To exercise any of these rights, contact info@cyberify.net. We respond within 5 business days.

Data retention & deletion.

• Uninstalling the app triggers automatic deletion within 48 hours.
• Disconnecting Google removes OAuth tokens immediately.
• Sync logs are automatically deleted after 90 days.
• Database backups are retained for 7 days before permanent deletion.

Children's privacy.

This app is intended for business use by merchants and store operators. It is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

Changes to this policy.

If we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you by:

• Email to your Shopify store contact address
• In-app notification inside Cyberify Google Shopping Feed

Continued use of the app after updates are posted constitutes acceptance of the updated policy.

Acceptance of terms.

These Terms of Service ("Terms") govern your access to and use of Cyberify Google Shopping Feed ("the App"), a Shopify embedded application operated by Cyberify ("we", "our", "us"), available at cyberify.net.

By installing the App from the Shopify App Store or continuing to use it, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not install or use the App.

Description of service.

Cyberify Google Shopping Feed is a product feed management application that:

• Connects to your Shopify store via the Shopify Admin API
• Synchronises your product catalog to Google Merchant Center
• Provides feed management, health monitoring, and sync reporting
• Supports multiple target markets, currencies, and product attribute configurations

The App acts as an intermediary between your Shopify store and Google Merchant Center. We do not control Google's policies, approval decisions, or listing outcomes.

Eligibility.

To use the App you must:

• Have an active Shopify store
• Have or create a Google Merchant Center account
• Be at least 18 years of age
• Have the legal authority to enter into agreements on behalf of your business

Account & access.

Shopify authentication

The App uses Shopify OAuth for authentication. You do not create a separate Cyberify Google Shopping Feed account. Access is tied to your Shopify store and credentials.

Google account connection

To use the product feed syncing features, you must connect a Google account that has access to a Google Merchant Center account. You can disconnect at any time from within the App.

Account security

You are responsible for maintaining the security of your Shopify and Google accounts. We are not liable for any loss arising from unauthorised access to your accounts.

Acceptable use.

You agree to use the App only for lawful purposes. You must not:

• Submit false, misleading, or fraudulent product information to Google Merchant Center
• Attempt to circumvent, disable, or interfere with security features of the App
• Use the App to violate any applicable laws, regulations, or third-party rights
• Reverse engineer, decompile, or attempt to extract the source code of the App
• Submit products that violate Google's Shopping Ads or Free Listings policies

Shopify & Google policies.

Your use of the App is also subject to Shopify Partner Terms, Google Merchant Center Terms of Service, and Google Shopping Policies.

You are solely responsible for ensuring your products and listings comply with all applicable policies. We are not responsible for product disapprovals, account suspensions, or listing removals caused by policy violations.

Data & privacy.

Our collection and use of your data is described in our Privacy Policy, which is incorporated into these Terms by reference.

By using the App, you grant us permission to access your Shopify store data (products, collections, inventory) and your Google Merchant Center account as necessary to provide the App's functionality.

Intellectual property.

The App, including all software, design, content, and branding, is owned by Cyberify and protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App solely for your internal business purposes in accordance with these Terms.

You retain all rights to your store data and product information. You grant us a limited licence to process this data solely to provide the App's services.

Availability & uptime.

We aim to provide reliable, high-availability service but do not guarantee uninterrupted access. The App may be temporarily unavailable due to scheduled maintenance, unplanned technical issues, third-party service outages, or events beyond our reasonable control.

Disclaimers & liability.

No guarantee of Google approval

We do not guarantee that products submitted to Google Merchant Center will be approved or listed. Google's approval decisions are made independently of Cyberify.

Limitation of liability

To the maximum extent permitted by law, Cyberify shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the App.

"As is" service

The App is provided "as is" and "as available" without warranties of any kind, either express or implied.

Indemnification.

You agree to indemnify and hold harmless Cyberify and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the App, your violation of these Terms, or product data you submit through the App.

Termination.

By you

You may uninstall the App from your Shopify store at any time. Uninstalling triggers automatic deletion of your data within 48 hours.

By us

We reserve the right to suspend or terminate your access at our sole discretion if we reasonably believe you have violated these Terms or applicable law.

Changes to these terms.

We may update these Terms from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by email or in-app notification. Continued use of the App after changes are posted constitutes your acceptance.

Governing law.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall be resolved through good-faith negotiation before any formal proceedings.